Introduction

At Web Studio - Professional Website Creation, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines our procedures regarding refunds for products and services purchased through our website at fragnitkov.com.

By purchasing any product or service from Web Studio - Professional Website Creation, you agree to the terms of this Refund Policy. Please read this policy carefully before making a purchase.

Digital Products and Services

E-Books, PDF Guides, and Digital Downloads

Due to the nature of digital products, all sales of e-books, PDF guides, workout plans, and other downloadable content are final and non-refundable once the download has been initiated or the content has been accessed. We encourage you to carefully review the product descriptions before making a purchase.

However, if you experience technical issues with accessing or downloading your purchased digital content, please contact our customer support team within 7 days of purchase, and we will assist you in resolving the issue or provide a replacement if necessary.

Online Courses and Programs

For online courses and programs:

• If you are unsatisfied with your purchase, you may request a refund within 14 days of the purchase date, provided you have completed no more than 25% of the course content.
• Refund requests must be submitted in writing to sales@webcraft.io, including your order number and the reason for your dissatisfaction.
• Upon approval of your refund request, your access to the course or program will be terminated, and the refund will be processed within 14 business days.

Subscription Services

For subscription-based services:

• Monthly subscriptions: You may cancel your subscription at any time through your account settings or by contacting customer support. No refunds will be issued for partial subscription periods.
• Annual subscriptions: If you cancel within 14 days of the initial purchase or renewal date, you may be eligible for a prorated refund based on the unused portion of your subscription.
• Trial periods: If you cancel during a free trial period, no charges will be applied.

Please note that if you cancel your subscription, you will continue to have access to the subscription content until the end of the current billing period.

Refund Conditions

Refunds are possible within 14 days of purchase, provided that the service has not been fully provided.

Refund Procedure

To request a refund:

1. Contact our customer service team at sales@webcraft.io to request a return authorization.
2. Include your order number and the reason for the refund.
3. Our team will provide you with refund instructions.

Refund Processing

Once we receive and review your refund request, we will notify you of the status of your refund. If approved, your refund will be processed within 14 business days. Refunds will be issued to the original payment method used for the purchase.

Please note that it may take an additional 5-10 business days for the refund to appear on your account, depending on your payment provider's policies.

Exceptions

Refunds are not provided for services that have already been fully provided.

Changes to the Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. The "Last Updated" date at the top of this page indicates when the policy was last revised.

Any changes to our Refund Policy will only apply to purchases made after the revised policy is posted. Purchases made before any changes will be subject to the Refund Policy in effect at the time of purchase.

Contact Us

If you have any questions about our Refund Policy or would like to request a refund, please contact us:

• By email: sales@webcraft.io
• By phone: +1 (206) 651-0200
• By mail: 7 Highland Road, Houston, TX 77060, USA

We aim to respond to all inquiries within 2 business days.